Contribution of Design Thinking to Leadership Outcome – Quantitative Research Approach
Keywords:Family business, Human centered management, Fairness, HR, SME, Lebanon, Creativity, Employees well-being
This research work aims to identify how close Lebanese companies are from adopting a human centered management approach within their business organizations and how leadership is practiced. It mainly concerns the Lebanese family owned small and medium enterprises “SMEs” in Beirut and Mont-Lebanon where the highest concentration of registered companies is. The “Design thinking” approach has been taken as reference and its main steps have been utilized to conceptualize the problem statement of this research in the aim to answer the main question which is “can design thinking approach contribute to a better leadership”. A hypothetic-deductive quantitative research method has been adopted to collect and interpret the data. Results showed that senior highly educated people were more proactive and showed high participation rate of 61.6% and 64.8% respectively especially those who are in the middle management of the company’s structure. It has also been noticed that Lebanese SMEs’ frequently brain storm and discuss with employees about the company’s problems however, they are less likely to coordinate with employees about their own wellbeing or contribution to the management strategies of the company. Moreover, the noticeable high degree of job satisfaction raised the question mark about the reason behind despite the quasi absence of internal procedures.
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